Sr Implementation Consultant

Accountabilities:

• • Lead business requirements discovery with customers, understand current and future-state processes, and translate requirements into practical solution deliverables.
  • Configure enterprise software using workflows, business rules, and system functionality to support customer business processes.
  • Provide subject matter expertise and consulting support across new implementations, upgrades, enhancements, and related project initiatives.
  • Collaborate with project managers, data conversion specialists, QA teams, technical support, and other implementation professionals to deliver projects successfully.
  • Support legacy data conversion activities, including data mapping, validation, and coordination with data specialists to ensure smooth transitions.
  • Design, document, and execute software testing based on customer requirements and implementation best practices.
  • Deliver engaging end-user training through remote and classroom-based sessions, while developing clear training materials and documentation.
  • Support customers during testing, production implementation, go-live, and post-implementation activities.
  • Act as a customer advocate by facilitating communication between customers and internal teams and ensuring issues and requirements are addressed effectively.
  • Identify product gaps or enhancement opportunities and communicate recommendations to relevant product development teams.
  • Provide guidance on system functionality, troubleshoot complex issues, and help customers achieve their operational objectives.
  • Apply AI-enabled technologies, including copilots and conversational AI tools, to improve workflows, research, troubleshooting, and implementation efficiency while maintaining appropriate security and compliance practices.

  Requirements:

  • Bachelor's degree in Business, Accounting, Information Systems, a related discipline, or equivalent professional experience.
  • 5+ years of relevant experience in customer-facing software implementation, consulting, utility systems, CIS environments, or a closely related field.
  • Experience with utility billing systems, including electric rate configuration, implementation, and ongoing maintenance.
  • Experience with MDM systems, particularly workflows involving billable meter reads, is highly valuable.
  • Familiarity with CIS platforms and technologies such as enQuesta, JIRA, Confluence, and Clarizen is an asset.
  • Strong ability to conduct business process analysis, interpret customer requirements, recommend solutions, and guide stakeholders toward effective outcomes.
  • Excellent written and verbal communication skills, with a strong customer-service orientation.
  • Exceptional analytical and problem-solving abilities, including the judgment to assess information and make autonomous decisions quickly.
  • Highly organized, detail-oriented, proactive, and capable of managing multiple priorities and project milestones simultaneously.
  • Familiarity with intermediate SQL commands and statements for troubleshooting and problem-solving.
  • Working knowledge of standard UNIX/SSH and FTP commands for interface file manipulation.
  • Comfortable working in project environments and collaborating with cross-functional technical and business teams.
  • Demonstrated ability or willingness to use AI tools such as Claude, Copilot, and similar technologies to improve productivity and solve problems.
  • Willingness and ability to travel approximately 75% as required for customer engagements; a valid passport and eligibility to travel internationally are required.

  Benefits:

  • Competitive salary range of $85,000–$100,000 USD per year.
  • Fully remote work opportunity for candidates based in Canada.
  • 3 weeks of vacation plus 5 personal days.
  • Comprehensive medical, dental, and vision benefits from the first day of employment.
  • Employee stock ownership opportunities.
  • RRSP/401(k) matching programs.
  • Lifestyle rewards and additional employee perks.
  • Opportunities to work on complex enterprise software implementations serving utility and municipal organizations.
  • Exposure to AI-enabled technologies and opportunities to incorporate automation into everyday workflows.
  • Collaborative, team-oriented environment with opportunities for professional growth and technical development.
  • Significant customer-facing experience and the opportunity to develop expertise across implementation, consulting, business analysis, and enterprise software.