Sr GTM Enablement Learning Program Manager - Services

Key Responsibilities

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
  • Serve as primary Five9 point of contact for education initiatives
  • Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
  • Work with Five9 Channel Team to understand the vision for growth of partner successes
  • Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results
• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue
• Provide enablement training to groups from all customer facing roles from a variety of inputs
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs

Key Skills

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services
• Up to 20% national and international travel may be required
• BA/BS or equivalent experience is required

Desired Skills

• Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement.
• Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative.
• Must be a natural leader: Able to build collaborative relationships