Sr. Global Event Manager, Event Content Strategy and Production

See yourself at Twilio

Join the team as Twilio’s next Sr. Global Event Manager, Event Content Strategy and Event Production.

About the job

This position is needed to lead event content strategy, agenda architecture, speaker experience, and production readiness across Twilio’s priority flagship and internal events.

This role serves as an in-house event content strategist and executive producer for high-visibility programs including SIGNAL, SIGNAL World Tour, and SKO. You will translate business priorities, product narratives, audience needs, speaker moments, and production requirements into cohesive, high-quality event experiences that are strategically sound, operationally feasible, and polished onsite.

Responsibilities

• Lead content strategy, session architecture, speaker experience, and production readiness across priority Global Events programs.
• Translate business objectives, product priorities, audience needs, and executive direction across sessions for keynotes, breakouts, workshops, executive sessions, livestream, on-demand content, and special programming.
• Develop agenda frameworks in partnership with the flagship events team across general sessions, breakouts, workshops, customer moments, sponsor content, executive programs, and special experiences to ensure strong attendee value and alignment to business, product, and GTM priorities.
• Partner with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales, executive stakeholders, production partners, and the broader Global Events team to drive alignment across content, agenda, speaker, and production workstreams.
• Define and maintain production standards across general session, breakout rooms, livestream, on-demand content, and priority content experiences to ensure production decisions support the event narrative, speaker needs, audience engagement, accessibility, and Twilio brand expectations.
• Oversee speaker readiness strategy, including milestone planning, rehearsal approach, deck review timelines, know-before-you-go communications, content lock dates, and onsite support models for executives, customers, internal speakers, partners, and breakout speakers.
• Guide content operations workflows, including call for presentations, CMS / Sessionboard management, agenda data, session metadata, speaker records, reporting, dashboards, deck tracking, brand / legal review, and production handoffs.
• Manage production partner and AVL collaboration by defining technical requirements, reviewing production scope, supporting vendor.