Sr Director, Professional Services Management
About the role
About Veeam
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
About the Role
The Sr Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region.
What You’ll Do
- Delivery Frameworks & Methodologies: Drive standardized delivery frameworks for global consistency and scalability. Innovate with tools, automation, and AI to optimize service delivery and performance. Align practices with business goals to drive revenue, profitability, and customer satisfaction.
- Client and Partner Engagement: Build long-term client relationships by aligning services with their needs. Develop strategic partnerships for integrated service delivery. Enhance client satisfaction through feedback and proactive improvements.
- Operational & Financial Excellence: Manage Professional Services P&L for timely, high-quality delivery and cost efficiency. Optimize resource planning, project management, and performance tracking tools. Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.
- Hiring & Team Development: Lead hiring to build high-performing Professional Services teams. Develop enablement programs for consistent and effective team delivery. Foster a culture of accountability, innovation, and continuous improvement.
What You’ll Bring
- 10+ years of experience in professional services roles within software companies, particularly SaaS, with 5+ years in a leadership position
- Strong understanding of enterprise software architectures, including cloud technologies and modern application development
- Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment
- Demonstrated success in managing revenue targets and driving services sales efforts
- Strong leadership skills, with a history of developing and guiding high-performing teams
- Excellent communication skills, with the ability to manage customer relationships and expectations effectively
- Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred
- Willingness to travel as required (at least 40% for customer engagements and business needs)