Sr Director, Practice Lead

Position Summary

Sureify is seeking a Practice Lead, Professional Services to lead end-to-end service delivery for one of our most strategic life and annuity insurance carrier partnerships.

This role is accountable for the overall success of Professional Services delivery, including implementation programs, managed services, and technical delivery. You will operate as the senior delivery leader for the account—owning execution, driving operational excellence, and ensuring the client realizes measurable business value from Sureify's platform.

This is a highly visible leadership role requiring strong delivery discipline, executive presence, and the ability to lead through complexity across both client and internal teams.

Key Responsibilities

Own Delivery Outcomes

• Lead all aspects of Professional Services delivery for the account, including implementation, managed services, and technical services
• Ensure programs are delivered on time, within scope, and aligned to business objectives
• Establish clear accountability, governance, and success metrics across all workstreams

Lead and Scale the Delivery Organization

• Build and lead a high-performing, client-focused delivery team
• Drive a culture of ownership, quality, and continuous improvement
• Ensure the right structure, talent, and processes are in place to support long-term success

Drive Operational Excellence

• Implement consistent delivery methodologies, KPIs, and reporting
• Proactively manage risks, dependencies, and changing priorities in a complex enterprise environment
• Continuously improve delivery efficiency, quality, and scalability

Partner with the Client at the Executive Level

• Serve as the senior delivery leader and trusted partner to client stakeholders
• Engage directly with business and technology executives to guide priorities and outcomes
• Provide candid, constructive perspective to ensure alignment and successful delivery