Sr. Director of Strategic Partnerships

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

Job Summary:

The Sr. Director, Strategic Partnerships is a relationship-first leader responsible for managing and growing one of the company’s most strategic external partnerships. This role will own the day-to-day partnership with Evernorth, ensuring strong alignment, effective communication, and delivery against shared contractual and business goals. This individual will focus on building trust, navigating complexity, and driving execution across internal and external stakeholders. Success in this role requires strong account management instincts, the ability to influence without authority, and comfort operating in a fast-paced, evolving environment.

Management Responsibilities:

• Develops, coordinates, and implements systems, policies, procedures, and productivity standards.
• Provide leadership and guidance to the team, ensuring the achievement of goals and objectives.
• Foster a positive and collaborative work environment.
• Oversee the planning, execution, and completion of projects and initiatives within the team.
• Establish and monitor operational processes and workflows to enhance efficiency and productivity.
• Streamline operational processes, enhance efficiency, and improve overall organizational performance.
• Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence.
• Ensures a safe, secure, and compliant work environment.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Build and manage a high-performing team, including hiring, training, and development.
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success.
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues.
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.

Duties & Responsibilities:

• Serve as the primary owner of the relationship with Evernorth, acting as the central point of contact and accountability.
• Build and maintain strong, trust-based relationships with external stakeholders, proactively managing communication, expectations, and issue resolution.
• Translate partner needs into clear internal priorities, driving alignment and coordination across cross-functional teams (operations, product, engineering, and finance).
• Ensure successful execution of partnership initiatives by removing blockers, resolving friction, and maintaining momentum across stakeholders.
• Monitor and report on key partnership metrics and outcomes, partnering with internal teams to interpret performance and identify areas for improvement.
• Partner with finance and analytics teams on performance insights, contributing to data-driven decision-making across the partnership.
• Continuously refine partnership processes, communication rhythms, and ways of working to strengthen long-term collaboration and scalability.
• Identify opportunities to deepen the partnership and expand impact over time.