Sr. Director of Client Success, Creator Operations & Acquisition

Accountabilities:

• • Lead and develop teams: Lead, coach, and scale five managers and directors across Client Success, Creator Operations, and Creator Acquisition; establish performance standards, conduct regular 1:1s and reviews, support succession planning, and build a strong leadership pipeline.
  • Drive client success and growth: Own strategy across the client portfolio, strengthen executive relationships, improve retention and expansion, and ensure clients achieve measurable outcomes through creator-led programs.
  • Manage key client relationships: Act as an executive sponsor for strategic accounts, lead account reviews with Sales, Strategy, and Operations, identify risks and opportunities, and align stakeholders around growth plans.
  • Optimize Creator Operations: Own sourcing, negotiation, and onboarding strategies while improving roster turnaround time, approval rates, delivery performance, quality, and margin protection.
  • Scale creator acquisition: Develop a margin-aware creator network strategy through agency partnerships, talent-management relationships, and direct creator acquisition, ensuring supply keeps pace with anticipated demand.
  • Build scalable processes: Establish operating frameworks, quality standards, vetting processes, accountability systems, and workflows that enable the organization to scale efficiently without relying solely on additional headcount.
  • Partner on technology and automation: Work with Product and Engineering to automate sourcing, negotiation, onboarding, and other operational workflows while influencing roadmap priorities that improve scalability.
  • Use data to drive decisions: Own and report on KPIs spanning retention, expansion, NPS, delivery speed, approval rates, margin, utilization, network health, and team engagement.
  • Collaborate cross-functionally: Partner with Sales, Product, Marketing, Strategy, and other leaders to improve client outcomes, anticipate supply constraints, develop growth opportunities, and continuously strengthen operations.
  • Stay ahead of the market: Apply expertise across Meta, TikTok, Snap, Pinterest, YouTube, and adjacent channels to identify platform changes, creative trends, competitive dynamics, and opportunities for innovation.

  Requirements:

  • 10+ years of experience in client-facing roles within digital media, social, advertising, or agency environments, with a strong foundation in Customer Success.
  • Creator or influencer marketing experience, with at least 1 year of direct exposure and deep familiarity with paid social platforms including Meta, TikTok, Snap, Pinterest, and YouTube.
  • Leadership experience: At least 1 year managing managers and experience leading teams of approximately 30+ people across multiple functions, including three or more direct reports.
  • Industry expertise: Background in ad tech, advertising, digital media, or agencies rather than a purely SaaS environment; exposure to both agency and ad tech models is highly desirable.
  • Enterprise sales partnership: 5+ years working directly with Sales teams on demand generation, pipeline, account strategy, and growth, with a proven ability to manage enterprise relationships.
  • Operational and commercial acumen: Demonstrated ability to balance client satisfaction, revenue growth, delivery speed, quality, team capacity, and margin simultaneously.
  • Data-driven leadership: Comfortable establishing and managing KPI frameworks and using quantitative insights to identify risks, prioritize initiatives, and improve performance.
  • Executive communication: Strong communication, relationship-building, and stakeholder-management skills, with confidence engaging senior and executive-level clients.
  • Scale-up mindset: Comfortable building processes from the ground up, operating with incomplete information, managing ambiguity, and making sound decisions in rapidly changing environments.
  • People leadership: Skilled at coaching managers, addressing performance gaps directly and empathetically, developing emerging leaders, and protecting team health while maintaining high standards.
  • Cross-functional influence: Able to work effectively with Sales, Product, Engineering, Marketing, and Strategy teams and translate business needs into scalable solutions.
  • AI mindset: High willingness to adopt AI-enabled tools and workflows and use emerging technology to improve productivity, decision-making, and operational scale.
  • Personal qualities: Data-oriented, entrepreneurial, low-ego, intellectually curious, resilient, and comfortable taking ownership in a high-growth environment.

  Benefits:

  • Base salary: $175,000–$230,000 per year.
  • Additional compensation: Eligibility for variable compensation such as bonuses or commissions, depending on the role and location.
  • Equity: Stock options may be included as part of the overall compensation package.
  • Transparent compensation: Clearly defined compensation levels based on seniority, expertise, scope, performance expectations, and impact.
  • Remote work: Fully remote US-based opportunity.
  • Additional perks and benefits: Available depending on role and location.
  • Inclusive workplace: Commitment to diversity, equal opportunity, and an environment where employees can bring their authentic selves to work.
  • Accessibility support: Accommodations are available throughout the recruitment process for candidates who require them.