Sr. Director, Business Operations

Job Summary

We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations.

This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness.

The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity.

Key Responsibilities

Team Leadership

• Lead and develop operational teams including:
  • Content Operations
  • Localization & Translation Operations
  • Product Onboarding Operations
  • Product Content Operations
• Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
• Coach and develop managers and operational leaders
• Drive organizational alignment and clarity across operational functions
• Establish operational performance metrics and service standards across operational teams

Operational Strategy & Process Optimization

• Lead operational strategy and continuous improvement initiatives across Commercial Operations
• Design and implement scalable workflows, governance models, and operational processes
• Drive operational standardization, SLA management, prioritization frameworks, and execution consistency
• Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
• Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
• Build scalable operational frameworks to support global ecommerce growth
• Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.
• Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience
• Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality
• Drive operational excellence initiatives across high-volume production and workflow-based teams

AI, Automation & Operational Innovation

• Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions
• Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies
• Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling
• Help define future-state operational models that leverage AI-assisted workflows and intelligent automation