Sr. Customer Support Engineer

The Team and Role

We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise software (MS, Zoom, Google).

Key Responsibilities

• Communicate with customers via Phone, email or video calls
• Provide high touch service across global organizations
• Partner with ITDMs to maintain conference room spaces or assist with deployments
• Assist customers with issues to ensure enterprise meeting rooms stay running
• Quickly identify root cause for issues within the ecosystem

What We're Looking For

• Skilled technical professional with troubleshooting expertise
• Strong communication and customer service skills
• Ability to work in a collaborative team environment
• Passion for equality and environment
• Great attitude and commitment to timely, efficient and pleasant customer service