Sr. Consultant/Resident Engineer

Role Expectations

• Assess and recommend the configuration and implementation of Zscaler products and solutions while gathering requirements to develop tailored customer strategies
• Collaborate with the larger Zscaler Professional Services team to ensure the continued success of fellow team members, the organization, and our customers
• Integrate with customer cyber/network security teams to provide configuration guidance, best practices, and recommendations for environmental integration
• Lead testing and troubleshooting efforts, escalating critical issues to Zscaler Support, Engineering, and Cloud Operations as necessary
• Provide regular status reports for incidents and projects, maintaining a willingness to travel and respond to after-hours Severity 1 issues to meet customer goals

Success Profile

• You thrive in ambiguity and feel comfortable building the path as you walk it, seeing dynamic environments as an opportunity to build something meaningful.
• You act like an owner with a bias for action and the dynamic range to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who runs toward challenges with a laser-focus on finding solutions that deliver the highest impact.
• You are a high-trust collaborator who is ambitious for the team, embracing a culture