Sr. Commissions & Order Operations Manager | LATAM

About the Role

As a Sr. Manager, Commissions and Order Operations at Backblaze you’ll own two interconnected functions that together govern how deals are structured, approved, and ultimately rewarded. You will build and run a deal desk process from the ground up, establishing approval workflows, order form standards, and pre-close operational rigor, while also owning the end-to-end commissions cycle that depends on clean deal data flowing out the other side. The intersection of these two domains means the same person who ensures a deal is structured correctly also ensures the rep gets paid accurately and on time.

What You'll Do:

Deal structure & approval governance

• Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
• Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
• Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
• Create and maintain deal desk SLAs, escalation paths, and exception handling documentation

Quote-to-cash & revenue operations support

• Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close
• Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting
• Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors
• Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows

Commission operations & accuracy

• Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
• Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
• Finalize commission data for payroll processing; maintain SOX-compliant controls
• Investigate and resolve disputes in a documented, timely manner; report trends to leadership

Plan design & cross-functional partnership

• Support annual incentive plan design alongside Finance, Sales, and HR
• Provide data-backed recommendations on compensation structures and deal economics
• Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward
• Build and maintain comprehensive process documentation across both functions

The Right Fit:

• 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
• Proven deal desk experience, including order form management and approval governance
• Experience managing sales commissions end-to-end (calculation, disputes, accruals)