Sr. Cloud Engineer

Role Overview

The Sr. Cloud Engineer will report to the Cloud Engineering Manager in the Technology Department. This role is responsible for the design, administration, maintenance, and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases.

The Sr. Cloud Engineer will interface closely with development teams, client service teams, and business leaders to integrate, support, operate and provide infrastructure related to the Platform Architecture. Working within a team environment, this role participates directly in solution creation, providing hands-on support as well as operational support and training.

Key Responsibilities

• Provide direct support and improve day-to-day operations of hardware and operating systems, including cloud services
• Evaluate system utilization, monitor response time, and provide primary support for detection and correction of operational issues
• Coordinate and perform additions and changes to servers, networks, operating systems, and attached devices
• Ensure servers, operating systems, and network components are implemented in compliance with information security policies and infrastructure standards
• Utilize metrics and cloud-native consumption-based services to improve cost efficiencies
• Implement and configure cloud-native services in CI/CD pipelines using Infrastructure-as-Code tools
• Implement and configure Istio service mesh and Helm chart deployments
• Implement and configure firewalls and security appliances
• Implement and configure disaster recovery and business resumption plans
• Ensure runbooks are updated on a regular basis
• Maintain VMware and cloud virtual environments
• Maintain the Microsoft Active Directory domain
• Mentor fellow cloud administrators and engineers
• Manage, monitor, troubleshoot, and support existing projects and processes while collaborating with cross-functional teams
• Provide technical subject-matter expertise and collaborate with broader teams
• Maintain and upgrade deployment platforms using Infrastructure-as-Code tools such as Terraform, ARM templates, and PowerShell
• Troubleshoot AKS cluster-based issues, including deployments through Azure DevOps pipelines

Required Qualities

This individual must be creative, client-focused, solutions-driven, organized, and have the ability to thrive in a dynamic environment.