Sr. Associate, CX Market Research

Accountabilities

• • Support the implementation and ongoing management of Customer Experience research programs, ensuring projects meet defined specifications and client objectives.
  • Assist with questionnaire design, sample programming, data processing specifications, analysis planning, and reporting platforms.
  • Collect, validate, and analyze research data while ensuring data integrity and accuracy throughout the project lifecycle.
  • Develop client reports, presentations, and customized analyses that translate research findings into clear and useful insights.
  • Respond to client requests and questions in a timely, professional manner, adapting analyses and deliverables to evolving needs.
  • Support the planning, preparation, and execution of recurring client meetings and presentations.
  • Coordinate multiple project activities simultaneously, managing priorities and deadlines with limited supervision.
  • Support financial management activities associated with assigned research projects.
  • Review and quality-check client deliverables to ensure accuracy, consistency, and alignment with project requirements.
  • Build strong professional relationships with colleagues across departments and with external clients.
  • Contribute to process improvements and the effective use of research, CX, survey, and reporting tools.
  • Uphold professional standards, organizational values, ethical practices, and a strong commitment to client success.

  Requirements

  • Bachelor’s degree from a four-year college or university.
  • 1–3 years of relevant experience in market research, Customer Experience, analytics, research operations, or a related field.
  • Fundamental understanding of market research principles, including questionnaire design, analysis planning, data interpretation, and reporting.
  • Experience conducting qualitative and quantitative analysis and translating findings into clear conclusions.
  • Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
  • Experience with SPSS and advanced Excel is preferred.
  • Familiarity with CX and survey platforms such as Qualtrics and related reporting environments is an advantage.
  • Experience in online reputation management is a plus but not required.
  • Excellent written, verbal, and interpersonal communication skills, with the ability to interact effectively with clients and internal stakeholders.
  • Strong analytical reasoning, problem-solving, and decision-making capabilities.
  • Exceptional attention to detail and commitment to data and deliverable accuracy.
  • Proven ability to organize and prioritize multiple projects while consistently meeting deadlines.
  • Demonstrated initiative, accountability, leadership potential, and a strong sense of urgency.
  • Ability to work effectively in a rapidly changing environment and learn new tools, processes, and skills quickly.
  • A collaborative, client-focused mindset with enthusiasm for understanding customer behavior and delivering actionable insights.

  Benefits

  • Starting salary range of $70,000–$75,000 USD per year for U.S.-based employees.
  • Compensation may vary based on relevant skills, education, qualifications, experience, performance, business needs, and geographic location.
  • Remote work opportunity for eligible U.S.-based employees.
  • Opportunity to work on diverse Customer Experience and market research programs.
  • Exposure to qualitative and quantitative research, data analysis, reporting, and client engagement.
  • Opportunity to develop expertise with research, survey, analytics, and reporting technologies.
  • Collaborative environment with cross-functional and client-facing responsibilities.
  • Professional development opportunities through hands-on experience and exposure to new research methodologies and tools.
  • Inclusive workplace committed to diversity, collaboration, innovation, and employee development.
  • Reasonable accommodations are available throughout the recruitment and selection process.