Sr. AI Deployment Manager

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Why Join Us

Lead enterprise-scale transformation by helping customers operationalize AI at scale. This role offers the opportunity to shape implementation standards for high-performance delivery.

What You’ll Be Doing

• Lead Strategic AI Onboarding: Own high-impact implementation programs, facilitating executive-level design workshops and translating customer business strategy into live, high-value AI solutions.
• Architect Technical Roadmaps: Guide and enable customers through their AI journey, managing client expectations, project timelines, documentation deliverables, and team resources to ensure success.
• Operationalize AI at Scale: Lead customer program teams through multi-phase implementations—including deep business discovery, technical setup, and sophisticated user training—to maximize adoption and ROI.
• Drive Immediate ROI: Partner with Customer Success Managers (CSMs) to create value-based adoption goals and ROI stories that set the customer up for a successful, high-impact launch.
• Cross-Functional Leadership: Collaborate with Sales, Product, and Engineering to optimize delivery frameworks, refine product feedback loops, and help customers operationalize AI across their entire enterprise.
• Scale Delivery Excellence: Recommend implementation standards and influence best practices to help the AI Solutions & Delivery organization scale customer onboarding and mitigate risks efficiently.
• Manage Program Health: Proactively communicate project status and identify risks, escalating effectively to ensure swift resolution across multiple simultaneous customer projects.