Specialty Care Navigator, Mood & Anxiety

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support members seeking care with chronic and treatment resistant mood and anxiety disorders. Reporting to the clinical lead of the Mood and Anxiety Disorder Specialty Care Program, the Mood and Anxiety Specialty Care Navigator will provide initial assessment, support and coaching, referral, and ongoing care coordination for members within Spring Health’s innovative Mood and Anxiety Disorders Program.

This is a full time position that is fully remote. The shift for this position is Monday-Friday, 9-5pm Pacific Time. Please note, we will be prioritizing West coast applicants.

What you’ll do:

• Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider.
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals.
• Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey.
• Employ motivational interviewing to assist members in engaging in care.
• Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider.
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
• As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
• Utilize written communication skills to interact with members and providers through email.
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes.
• Identify and problem-solve issues that serve as a barrier or disruption to care.
• Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
• Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like:

• Maintain high member satisfaction, as measured by survey responses.
• Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate.
• Triage and enroll members.