Specialist - People Operations - Global Service Centre

Accountabilities

• • Process and administer employee leave and absence requests, including annual leave, work-from-home, sick, medical, maternity, and unpaid leave, in line with applicable policies and procedures.
  • Verify employee eligibility, leave balances, supporting documentation, and approval workflows while ensuring transactions are completed accurately and within defined timelines.
  • Maintain accurate and up-to-date absence, attendance, and leave records across HRIS and workforce management systems.
  • Monitor pending approvals and follow up with relevant stakeholders to ensure timely resolution of outstanding requests.
  • Track attendance and absence patterns, identifying excessive, recurring, long-term, or unusual absences and escalating relevant cases to the HR team.
  • Respond to employee and manager inquiries regarding leave policies, balances, procedures, documentation, and absence-related processes.
  • Escalate exceptions, discrepancies, and potential non-compliance cases in accordance with established procedures.
  • Generate regular absence, attendance, and leave-utilization reports, supporting workforce reporting through accurate data extraction and analysis.
  • Identify trends and anomalies in workforce data and assist with management dashboards, HR metrics, and reporting requirements.
  • Maintain and validate supporting documentation, including medical certificates and leave applications, ensuring records are properly filed, archived, and audit-ready.
  • Participate in HR system testing and validation activities during enhancements, updates, or process changes.
  • Support continuous improvement of absence-management processes while maintaining confidentiality, data integrity, and compliance.
  • Collaborate effectively with HR, employees, managers, and other stakeholders across a multicultural and international environment.

  Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related field; a Master’s degree is an advantage.
  • 3–5 years of professional experience in employee relations, absence management, leave administration, or a related HR operations function.
  • Sound knowledge of absence management administration, leave and attendance tracking, and HR data management.
  • Strong experience working with HRIS or ERP platforms such as SAP SuccessFactors, Oracle HCM, Workday, Oracle, IFS, or comparable systems.
  • Proficiency in Microsoft Office, particularly Microsoft Excel, with the ability to manage, analyze, and report workforce data.
  • Understanding of employment laws and regulations relating to absence, leave entitlements, and employee well-being in India and the UAE.
  • Strong reporting and analytical capabilities, with the ability to identify trends, discrepancies, and data anomalies.
  • Fluent English communication skills, including strong technical writing and report-writing abilities; additional language skills are an advantage.
  • Excellent attention to detail, organization, time management, and accountability when handling sensitive employee information.
  • Strong customer-service orientation and communication skills, with the ability to explain HR processes clearly to employees and managers.
  • Demonstrated problem-solving skills, adaptability, teamwork, cultural awareness, confidentiality, and professional integrity.
  • A continuous-learning mindset and willingness to adapt to evolving HR systems, processes, and business requirements.

  Benefits

  • Full-time opportunity within a global People Operations and shared-services environment.
  • Opportunity to develop specialized expertise in absence management, HRIS administration, workforce data, and HR operations.
  • Exposure to international HR processes and collaboration across diverse teams and geographies.
  • Opportunities to contribute to HR technology enhancements, reporting, analytics, and process improvement initiatives.
  • Professional environment focused on collaboration, learning, adaptability, and continuous development.
  • Inclusive workplace culture that values diversity, equal opportunity, and individual contributions.
  • Opportunity to build experience with leading HRIS and enterprise systems, including SAP SuccessFactors, Oracle HCM, Workday, and related platforms.