Specialist, Fraud Inbound

Accountabilities:

• • Investigate and assess activities, incidents, and account information that may indicate financial crime or fraud risk, documenting findings and determining appropriate next steps.
  • Monitor and analyze data from detection systems, tools, reports, and manually collected sources to identify risks, patterns, and potential threats.
  • Manage investigation and account case files by accurately documenting actions, evidence, intelligence, and relevant information throughout the investigation lifecycle.
  • Support evidence gathering and information collection for incident reporting, loss prevention, legal or criminal proceedings, management reporting, statistics, and process improvement.
  • Apply established financial crime management frameworks, procedures, standards, and investigative techniques while ensuring appropriate escalation of complex matters.
  • Provide guidance, information, and recommendations to internal and external stakeholders regarding incidents and investigative findings.
  • Prepare recurring and ad hoc reports, dashboards, and data summaries, using analysis to generate insights and recommendations.
  • Process service requests, transactions, and inquiries within applicable service-level agreements and established operational guidelines.
  • Stay informed about financial crime trends, applicable regulations, and compliance standards, and incorporate relevant developments into investigative practices.
  • Identify opportunities to improve processes, controls, and customer service, providing recommendations that enhance operational effectiveness.
  • Collaborate with colleagues and stakeholders to resolve issues, manage competing priorities, and ensure investigations and requests progress efficiently.
  • Apply sound risk judgment when making decisions, protecting assets and adhering to applicable policies, procedures, laws, and regulatory requirements.

  Requirements:

  • 2–3 years of relevant professional experience combined with a post-secondary degree or diploma in a related field, or an equivalent combination of education and experience.
  • Knowledge of financial crime risk, fraud, compliance requirements, and applicable regulations is an asset.
  • Familiarity with banking products, services, processes, and organizational structures is considered an advantage.
  • Strong analytical and problem-solving skills, with the ability to assess information, identify issues, and determine appropriate actions.
  • Good written and verbal communication skills, with the ability to communicate investigative findings and recommendations clearly.
  • Strong organizational skills and attention to detail, particularly when managing multiple cases, records, and deadlines.
  • Ability to collaborate effectively and contribute to a positive, team-oriented working environment.
  • Ability to handle complex and varied tasks while working within established policies, procedures, and risk parameters.
  • Comfortable analyzing data and information from multiple sources to identify trends, risks, and actionable insights.
  • Demonstrated ability to exercise sound judgment and make informed, risk-based decisions.
  • A customer- and service-oriented mindset, with a commitment to maintaining high standards of quality and compliance.

  Benefits:

  • Salary range: CAD $38,500–$71,000, depending on factors such as location, skills, experience, education, and qualifications.
  • Potential performance-based bonuses, discretionary incentives, and other rewards depending on the compensation structure.
  • Health insurance and other health-related coverage.
  • Accident and life insurance.
  • Retirement and savings plans.
  • Tuition reimbursement opportunities.
  • Access to training, coaching, leadership support, and professional development resources.
  • Networking and career growth opportunities.
  • Fully remote work arrangement in Ontario.
  • Inclusive, equitable, and accessible workplace environment.
  • Workplace accommodations available throughout the recruitment and selection process when required.