Specialist, Accounts Receivable Operations

What you’ll be doing:

Invoicing & Account Processing

• Prepare, validate, and submit client invoices accurately and on time according to contract terms and client-specific requirements.
• Reconcile timekeeping, expense, and payroll data to confirm accuracy prior to billing.
• Track and manage purchase orders (POs), cost codes, and work orders to ensure proper funding and approval alignment.
• Submit and monitor invoices through client and third-party systems (OpenInvoice, Ariba, Cortex, Fieldglass, or other VMS tools).
• Audit and maintain complete supporting documentation including jobsheets, client approvals, and project references.
• Collaborate with Payments, Payroll, and Accounting teams to resolve discrepancies and ensure data integrity prior to revenue recognition and invoice submission.
• Track submission progress and contribute to month-end reporting.

Collections & Account Management

• Manage accounts receivable aging for assigned portfolios to ensure prompt payment and minimal delinquency.
• Conduct consistent outreach to client contacts and intermediaries to confirm invoice receipt, resolve disputes, and secure payment commitments.
• Log all communications, payment activity, and resolution updates within collections software for visibility and continuity.
• Partner with Sales, Account Management, and Operations to address recurring issues, coordinate on approvals, and enhance customer experience.
• Work with Managed Service Providers (MSPs) and vendor management intermediaries to ensure compliance with payment and approval processes.
• Support reconciliation of unapplied cash and assist Accounting during monthly close to ensure accuracy in financial reporting.
• Monitor client trends, flag potential risks, and communicate delays or anomalies to leadership for resolution.

Cross-Functional Collaboration & Continuous Improvement:

• Collaborate with Sales, Account Management, and Customer Support teams to align on client status, open issues, and process improvements.