Wizinc
Solutions Support Engineer, (Cloud Security & AI)
supportfull-timeRemote - Japan
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
Summary
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.
Fluency in Japanese with Business level English is required
What You’ll Do
- Responsible for technical customer support experience within the Wiz product
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
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