Solutions Engineer
About the role
Who We Are
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Solutions Engineer
Remote, USA
What you’ll do
- As a Solutions Engineer, you will own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals.
- Provide technical pre-sale support to sales teams to achieve assigned sales goals.
- Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
- Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
- Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
- Gain trust and influence customer buying process with technical knowledge and consultative selling skills
- Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
- Conduct product demonstration to customers and lead successful proof of value (POVs)
- Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
- Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
- Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
- Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
- Cultivate and qualify new pipeline opportunities, track associated revenue to support