Solutions Engineer (Eastern Time Zone)

About the Role

Our server product provides a leading solution for the Digital Signage industry that includes distribution, playback and remote management of media content. We are in the process of evolving our monolithic server architecture to a distributed services/microservices approach, and from ASP.NET on Windows to a mixture of .NET Core and Node.js/Typescript/JavaScript, hosted mostly on Linux. The architecture is a high-load, complex distributed system, designed for both cloud deployment and on-premise hosting. Our desktop product is an Electron App, written in Typescript. Our media players are embedded Linux with a Node.js layer for API integrations.

This is a software engineering role requiring excellent customer-facing skills and a strong understanding of the BrightSign ecosystem. This role may be responsible for one to several projects, integration efforts, and guiding debugging or development efforts with embedded systems. It may also build proof-of-concept demonstrations using our technology integrating with the technology of our partners and prospective partners. It will drive progress on improving our ability for partners to integrate with our APIs through technical documentation, API definitions (including Swagger/OpenAPI), reference implementations, SDKs, and public facing example code. We are incorporating an AI-first approach to much of our engagement across our partner ecosystem.

This role would operate in Eastern Standard Time zone (EST). Travel required for company meetings, and possible partner or customer meetings. The team sits within the Sales Organization represents the intersection between BrightSign’s product, business, and innovation, on a strategic engineering team enabling partners to deliver solutions through their channel.

Main Tasks and Responsibilities

• Be an engineering voice in our EST and EU CMS partner ecosystem
• Own communication, design, and development during the lifecycle of a custom project or integration with CMS partners
• Grow the developer community through building technical resources and tools (References, Examples, Developer Tools, APIs, Docs)
• Assist in guiding a developer community supporting an agentic friendly set of resources
• Build technical relationships and scalable processes with partners to guide them during development for BrightSign’s ecosystem
• Act as a filter on incoming partner issues to field, respond, debug and resolve issues
• Advocate for partners throughout BrightSign Engineering, Product, and Business teams, to reduce friction for partner integrations
• Engage closely with Engineering Teams through a feedback loop on how to iterate upon the APIs and the ecosystem, making integration easier, faster, and cheaper for our partners

Essential Skills and Attributes

• 5-7 years relevant commercial software development, equivalent experience in a partner engineering or solutions engineering role