Solutions Consultant - PMS

Position Summary

The Solutions Consultant is responsible for leading complex client implementations and ensuring overall project success. This role serves as the primary point of contact for project-related activities, owning scope, managing onsite resources, and identifying and mitigating risks. The Solutions Consultant also plays a key role in system configuration, integration, and ensuring operational alignment with customer needs.

Why This Role Matters

This role is critical to delivering successful client implementations and ensuring customers realize the full value of Agilysys solutions. By bridging technical execution with operational requirements, the Solutions Consultant directly impacts customer satisfaction, system performance, and long-term client success. This position also contributes to continuous improvement by providing product feedback and enhancing implementation processes.

Key Responsibilities

• Serve as the primary point of contact for complex client projects, ensuring successful delivery from initiation through completion.
• Define, manage, and control project scope, ensuring all stakeholders are aligned on deliverables, timelines, and milestones.
• Collaborate with customers to gather operational requirements and design system configurations that maximize efficiency and product capabilities.
• Lead onsite teams by developing detailed schedules and directing internal and external resources to meet project objectives.
• Identify and mitigate project risks, developing escalation plans and driving resolution of issues impacting scope, timeline, or customer satisfaction.
• Install, configure, test, and validate system solutions to ensure operational consistency and production readiness.
• Manage data conversion and reconciliation processes to ensure data integrity throughout implementation.
• Troubleshoot and resolve software issues during implementation phases.