Solutions Consultant

Key Accountabilities:

• Partner with Customer-Facing Teams to articulate the overall CentralReach value proposition, vision and strategy to customers.
• Own technical engagement with customers during the evaluation phase. Communicate CentralReach value based on activities and work with customers on any identified issues or concerns to successful conclusion.
• Technically support complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver deep-dive product and technical briefings/presentations to potential clients.
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
• Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape.
• Engage with CentralReach Product Council, provide guidance and feedback directly from customer interactions and help shape product roadmap.
• Assist Product Team with Product and Demo certifications, as well as helping with new release training and certifications.

Desired Skills and Experience:

• You have at least 5 years of experience in ABA either on the Clinical or Practice Management side.
• Strong knowledge of current EHR and Practice Management solutions and technologies.
• Passion and ability to educate customers on how CentralReach can be meaningful to their business.
• You have an extreme hunger to be successful and help CentralReach sales and customers win.
• You have thrived in a startup or similar environment where the only constant is change.
• You embrace aggressive goals and work hard to achieve them.
• You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling.
• You are able to utilize Sales CRM tools such as Salesforce or a like program.
• You have excellent written and verbal communication skills, strong attention to detail, and good follow-through.

Metrics of Success/Performance Evaluation:

• While metrics are valuable, the most important performance indicator is if a client feels we are invested in their success, not just with CentralReach but overall:
  • Revenue and booking goals
  • Churn, Adoption, Net-Retention and NPS