Solutions Consultant

Responsibilities

Discovery & Solution Design

• Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives
• Lead and participate in discovery sessions to identify business requirements and opportunities
• Translate customer requirements into tailored solution recommendations
• Develop solution strategies that align Cayuse capabilities with customer priorities

Product Demonstrations

• Deliver compelling and tailored demonstrations of Cayuse products and solutions.
• Customize demo environments to reflect customer use cases and business processes
• Present to diverse audiences including:
  • Research Administrators
  • Compliance Offices
  • Sponsored Programs Offices
  • IRB, IACUC, IBC, and COI Administrators
  • Research Leadership
  • Executive Stakeholders
• Articulate business value, operational efficiencies, compliance benefits, and ROI

Sales Partnership

• Serve as the primary subject matter expert during the sales cycle
• Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies.
• Assist Account Executives in developing multi-threaded engagement plans within strategic accounts.
• Support strategic account planning and deal progression
• Assist with responses to RFPs, RFIs, security reviews, and technical evaluations
• Participate in competitive positioning and objection handling
• Support customer expansion, modernization, and retention initiatives

Product & Market Expertise

• Maintain expertise across the Cayuse Research Suite
• Stay current on research administration trends, regulatory changes, and industry best practices