Solution Advisor

Position

We are seeking a Solution Advisor to serve as the subject matter expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale’s modern technology to address complex security, risk, and compliance challenges. This individual combines domain expertise, technical prowess, and exceptional customer service to deliver unparalleled value that drives customer success. If you’re excited to be part of a fast-paced startup, have a passion for solving customer problems, enjoy articulating the unique value proposition of solutions, and love to deliver solutions that customers can count on, then we would love to meet you.

Key Responsibilities

• Provide comprehensive post-sales onboarding assistance ensuring customers reach full production readiness and achieve long-term adoption.
• Lead solution workshops with customers to identify key requirements/objectives and develop prescriptive strategies to address customer needs.
• Configure and demonstrate the RegScale platform for customers.
• Work with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform.
• Develop and provide customer training to ensure successful platform adoption and utilization.
• Capture and relay customer requirements to the Product team to inform future enhancements, while also supporting product development by piloting new offerings.
• Work with existing customer base to assist Customer Success team with increasing platform utilization and expansion opportunities.
• Provide technical responses to customer and prospect inquiries, including support for RFPs, RFIs, SOWs for RegScale’s Sales team.

Required Skills and Qualifications

• Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical-minded, internal and external stakeholders.