Software Engineer – Video
About the role
About Twilio
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. The company is on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias.
About the Role
Join the team as a Software Engineer (L2) for Voice Trust, helping ensure Twilio's Voice customers have reliable voice communication with their customers. This position is part of the Voice Connectivity Trust team in the US.
As a Software Engineer on this team, you will participate in all phases of the software development life cycle including requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. You will own, operate and maintain your team's services in a distributed production environment using Agile methodologies to continuously deliver value to customers.
Responsibilities
- Be an owner: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them
- Wear the customer's shoes: Work closely with stakeholders to understand customer needs and devise and deliver simple, robust and scalable solutions
- Write it down: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
- Be bold: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
- Draw the owl: Figure out novel ways of solving customer problems for the Voice channel