Software Engineer, AI Solutions
About the role
Software Engineer, AI Solutions
As a Software Engineer, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.
How will you make an impact?
•
Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
•
Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
•
Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
•
Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
•
High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.
Have you got what it takes?
•
Minimum of
2-3
years in a similar role within Conversational AI, SaaS, or enterprise software industries.
•
Proven experience with Cognigy or equivalent Conversational AI platforms.
•
Demonstrated ability to resolve complex technical challenges.
•
Strong capability to align technical solutions with business objectives.
•
Exceptional ability to communicate technical concepts effectively.
•
Applicants must be authorized to work in the United States without sponsorship.
•
Reporting & Metrics
•
Proficient in JavaScript and Python; experience with back-end integrations.
•
Front-End Design: HTML and CSS
•
Back-End Development: server-side applications and data manipulation.