Software Engineer, AI

This is Engineering at Lattice

Lattice's Engineering team is continuously improving both our product and our craft. We build maintainable, performant systems using modern technologies, and we collaborate closely with product and design to deliver agentic, high quality user experiences.

Our AI Engineering team is building the systems that power how AI works across Lattice. Within the Quality sub-team, we focus on how AI systems are evaluated, measured, and improved over time. You'll contribute to the infrastructure and tooling that help us understand how our AI performs in production and ensure we're building reliable, high-quality experiences for our customers.

What You Will Do

AI Evaluation & Quality Systems

• Contribute to AI evaluation pipelines, including offline evals, production tracing, and feedback systems.
• Implement and maintain performance metrics (e.g., response quality, task success, reliability) using established frameworks.
• Help create and maintain evaluation datasets and test cases to identify regressions.
• Analyze results and propose incremental improvements to model and agent quality.

AI Systems & Infrastructure

• Contribute to AI system components such as RAG pipelines, retrieval systems, and multi-step workflows within existing architectures.
• Write clean, maintainable code.