Software Architect, Reliability Engineering

See yourself at Twilio

Join the team as Twilio’s next Reliability Architect.

About the job

As an Architect in SRE, you will drive the technical strategy, vision and outcomes for Twilio’s Reliability Engineering organization. You will define and lead solutions and initiatives that ensure Twilio products are reliable worldwide, and you will define standards and guide engineering teams on best practices for designing, building, and operating resilient systems. This role is pivotal to Twilio’s commitment to operational excellence, scalability, and pragmatic, large-scale systems design in the cloud.

Responsibilities

• Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes.
• Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs.
• Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services.
• Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability.
• Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management.
• Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling.
• Establish and champion reliability practices and drive systemic improvements.
• Mentor and grow engineers and technical leaders.
• Track and apply emerging SRE, cloud, and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale.

Qualifications

Required:

• 15+ years of experience in Reliability Engineering, Software Engineering, DevOps roles with a focus on infrastructure, backend systems, and reliability, including as a principal/architect.
• Strong experience in driving strategic technical decisions and defining long-term technical vision.
• In-depth understanding of the role of Reliability Engineering in a large and diverse SaaS organization.
• Experience driving cross-org technical initiatives.