Skills Mentor

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Role Overview

We're currently looking for a clinically-informed professional to join the Mood & Anxiety (M&A) Program as a Skills Mentor. Reporting to the clinical lead of the M&A Program, the Skills Mentor is a full-time, fully remote role responsible for guiding members through the M&A program by providing DBT skills training and support for enrolled members. In this role, you will focus on psychoeducation, accountability, habit formation, and skills development.

What you’ll do:

• Support member engagement within a modified-Dialectical Behavioral Therapy (DBT) Program.
  • Facilitate acquisition of DBT skills and principles.
  • Utilize Motivational Interviewing (MI) strategies to foster engagement, address ambivalence, and problem-solve logistical barriers to participation (e.g., scheduling, motivation).
  • Review member progress and skills development to provide personalized support and feedback.
• Communicate regularly with the member’s care team regarding progress or concerns, ensuring a cohesive care team approach.
• Identify risk concerns during calls and execute warm handoffs to clinical leads or SCNs for high-risk situations.
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes.
• Interact with internal teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like:

• High Engagement: Members consistently attend scheduled coaching calls, actively engage with skills content, and complete the program.
• Caseload Management: Effectively managing a caseload while balancing coaching calls with administrative preparation and documentation.
• Timely Documentation: All member interactions and progress notes are documented accurately and within required timeframes.
• Member Satisfaction: High reported satisfaction from members regarding the support received in habit formation and skill building.

What you’ll bring:

• Bachelor’s degree in psychology or a related field is required; Master’s degree preferred, though this role does not require an active clinical license.
• Minimum of 1-2 years of experience in a direct patient-facing role within a behavioral health setting (i.e., case manager, skills trainer, group facilitator).
• Some knowledge, training, and/or experience with DBT.
• Experience using MI to help members find their own reasons for change and build momentum.
• Excellent listening skills.