Hypori

SkillBridge Training Program - Tier 1 Support Specialist

supportfull-timeRemote - US

SALARY

Not listed

WORK TYPE

remote

JOB TYPE

full-time

INDUSTRY

general

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About the role

Position Overview

The SkillBridge participant will become part of the Customer Support team by assisting with Tier 1 support activities in ServiceNow and Zendesk, learning light AWS concepts relevant to troubleshooting, and helping ensure issues are accurately documented, triaged, and routed. This role provides hands-on exposure to enterprise support operations, escalation of workflows, and customer communication standards.

Training Objectives

By the end of the program, the participant will:

Gain proficiency in ServiceNow and Zendesk for ticket management and triage
Understand basic AWS concepts relevant to support troubleshooting
Develop skills in issue documentation, escalation workflows, and customer communication

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