Skillbridge - Enterprise Support Manager Internship

Why We Have This Role

As an Enterprise Support Manager of a team of Enterprise Support Associates you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top tier customer support. You’ll also drive customer obsession by helping our clients unlock the most value from our products and services. Working closely with our Global Head of Customer Support Operations and other cross functional leaders, you will help establish a strong network that enhances the customer experience for our largest enterprise clients. You should have a strong interest in (1) building high performing teams; (2) driving operational best practices; (3) helping unlock the value of the product for customers when facing technical issues; and (4) providing a world class customer experience.

How You’ll Find Success

• Strong problem-solving skills: Can navigate a fast-paced, ambiguous environment and find creative solutions to challenges.
• Excellent process and system comprehension: Adept at navigating complex workflows across people, systems and data with ease - tactically proficient and detail-oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview.
• Excellent communication skills: Verbal and written - critical to managing stakeholder and team expectations, reporting, and developing internal partnerships.
• Leadership and mentoring abilities: Passionate about coaching and mentoring a high performing team.
• Results-oriented mindset: Driven by achieving success,takes action to celebrate success, remove barriers, and make choices to adjust focus areas as needed.
• Strategic thinking: Able to design and implement innovative, global, and scalable operational processes that increase efficiency and ensure a positive stakeholder experience.

How You’ll Grow

• Leadership Development: As a Manager, there will be ample opportunities for the individual to further develop their leadership and mentoring abilities.
• Strategic Thinking and Process Improvement: You will have the chance to design and implement innovative, global, and scalable operational processes. You can take the initiative to identify areas for improvement, streamline processes, and optimize efficiency within the department.
• Cross-Functional Collaboration: You will have the opportunity to gain exposure to different areas of the business to broaden your understanding of the company's operations.