Site Reliability Engineer

About the Role

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering-driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE-NOC is expected to engineer problems away, not just respond to alerts.

Incident Response & Operations

• Act as a primary or escalation responder in a 24x7 on-call rotation
• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
• Coordinate across Engineering, Infrastructure, Security, and Product teams
• Execute and improve runbooks, playbooks, and escalation paths