Short-Term Rental Property Manager

Role Overview

We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight.

Core Responsibilities

Guest Experience & Communication

Manage all guest messaging from inquiry through checkout

Handle issues, complaints, and special requests professionally

Maintain 5-star review standards and resolve negative experiences

Cleaner & Turnover Management

Coordinate cleaning schedules (via Turno or similar)

Ensure properties are guest-ready before check-in

Communicate directly with cleaners for issues or re-cleans

Maintenance & Vendor Coordination

Schedule and manage maintenance requests

Source and communicate with vendors (plumbing, HVAC, etc.)

Ensure issues are resolved quickly and cost-effectively

Review Management

Monitor and respond to guest reviews

Attempt to remove unfair or policy-violating reviews

Handle guest follow-ups and potential refunds when needed

Operations & Optimization

Assist with pricing adjustments (via PriceLabs or similar tools)

Identify opportunities to improve performance and guest experience

Monitor listings and flag any operational issues

Key Traits We’re Looking For

Highly independent and proactive

Strong communication skills (professional, calm, and clear)

Detail-oriented and organized

Comfortable making decisions without constant direction

Experience managing Airbnb or similar STR platforms

Bonus Experience

Guesty, Turno, PriceLabs, or similar tools

Experience managing multiple properties

Ability to negotiate with guests and vendors

Success in This Role Looks Like

Minimal owner involvement in daily operations

Consistently high guest reviews (4.8+ average)

Issues resolved quickly without escalation

Smooth coordination across cleaners and vendors

Work Structure

Remote role

Primarily weekday coverage (with awareness around check-in times)