SharePoint Knowledge & Learning Administrator

Department & Position Overview

The SharePoint Knowledge & Learning Administrator is responsible for designing, building, and maintaining FreedomCare’s centralized knowledge ecosystem, with SharePoint Online as the core platform. This role owns the creation of a SharePoint-based knowledge site from the ground up, including information architecture, governance, and long-term sustainability, while also supporting learning operations through LMS administration and content development.

This position blends knowledge system design, SharePoint administration, content governance, and learning platform management to ensure employees and caregivers have access to accurate, accessible, and well-structured information when they need it.

Every Day You Will:

• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
• Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
• Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
• Develop naming conventions, page standards, metadata tagging, and documentation best practices.
• Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
• Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
• Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
• Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
• Oversee SharePoint permissions, role-based access, and site maintenance.
• Monitor site usage, engagement, and feedback to continuously improve user experience.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and reporting.