Shared Services- Transactions Rep

Accountabilities:

• • Process accurate and timely employee data transactions across HR shared-services systems, including Oracle and ServiceNow.
  • Complete standard employee data changes, corrections, and lifecycle transactions while maintaining a high level of accuracy and data integrity.
  • Support transaction activities that contribute to effective new-hire onboarding and a seamless employee experience.
  • Use established knowledge bases, process maps, job aids, and other resources to complete transactions consistently and efficiently.
  • Review data and identify discrepancies through established data integrity audits, making appropriate corrections or escalating issues when necessary.
  • Escalate complex, unusual, or policy-related transactions to Senior Specialists or the appropriate internal contact.
  • Document recurring issues, resolutions, and process information to help improve and expand available knowledge resources.
  • Seek clarification on policies and procedures when needed and ensure transactions are completed according to established guidelines.
  • Collaborate with colleagues and internal stakeholders to meet service-level expectations and broader business performance goals.
  • Demonstrate initiative in identifying opportunities to improve transaction processes and the overall service experience.

  Requirements:

  • High School Diploma or GED required.
  • Previous data entry, administrative, HR operations, or shared-services experience is preferred.
  • Familiarity with Microsoft Office Suite and the ability to work comfortably with digital systems and business applications.
  • Strong attention to detail and a consistent focus on accuracy when handling employee information and transactions.
  • Excellent organizational and multitasking skills, with the ability to manage recurring tasks and competing priorities.
  • Strong teamwork and collaboration skills, with the ability to communicate effectively in a team-oriented environment.
  • Demonstrated initiative and a personal commitment to delivering high-quality work.
  • Ability to follow established procedures while exercising sound judgment about when to seek clarification or escalate an issue.
  • Comfortable working in a structured, service-oriented environment with defined performance and service-level expectations.

  Benefits:

  • Full-time remote work opportunity based in the United States.
  • Medical, dental, and vision insurance options.
  • Life and disability insurance coverage.
  • Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, and transportation and parking FSAs.
  • Health Savings Account (HSA) options.
  • Paid Time Off accrued each pay period, with eligible employees able to earn approximately 20–25 days per calendar year depending on position.
  • 9 observed holidays.
  • Paid family leave.
  • Benefits eligibility beginning on day one for qualifying employees.
  • Comprehensive health and welfare benefits designed to support employees and their families.
  • Opportunity to contribute to a mission-driven healthcare environment and support a positive employee experience.