ServiceTitan & Operations Support Specialist (DR)

Accountabilities

• • Manage and maintain ServiceTitan accounts, workflows, configurations, and operational processes.
  • Support administrative and operational activities across multiple projects and client initiatives.
  • Generate reports, track KPIs, organize business data, and provide accurate information to support operational decision-making.
  • Maintain CRM data and customer records while ensuring information remains organized, accurate, and up to date.
  • Support job tracking, scheduling, workflow management, and other core operational activities within relevant service platforms.
  • Provide platform support across ServiceTitan, Housecall Pro, and FieldEdge as required.
  • Identify inefficiencies, operational gaps, and recurring issues, and proactively recommend practical process improvements.
  • Take ownership of assigned projects and complete tasks accurately, efficiently, and within agreed deadlines.
  • Collaborate with leadership to resolve operational challenges and support broader business growth objectives.
  • Continuously look for ways to improve systems, workflows, and processes that contribute to client success and operational efficiency.

  Requirements

  • Demonstrated experience using ServiceTitan is required.
  • Familiarity with Housecall Pro and FieldEdge is preferred.
  • Strong administrative, organizational, and coordination skills with excellent attention to detail.
  • Excellent problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving issues.
  • Ability to work independently, take initiative, and manage multiple priorities with minimal supervision.
  • Strong written and verbal communication skills.
  • High level of accuracy and reliability when managing operational data, customer records, and business processes.
  • Ability to learn new software, systems, and processes quickly.
  • Strong accountability and ownership, with a focus on delivering results rather than simply completing assigned tasks.
  • Resourceful, dependable, and comfortable thinking beyond immediate tasks to identify better ways of working.
  • Ability to collaborate effectively with leadership and contribute constructively to operational and process improvement initiatives.

  Benefits

  • Fully remote, full-time opportunity.
  • Opportunity to work across business coaching and home service operations.
  • Hands-on exposure to ServiceTitan and other leading field-service management platforms.
  • Opportunity to take ownership of meaningful operational projects and contribute directly to business growth.
  • Collaborative environment with close interaction with leadership.
  • Opportunity to develop expertise in CRM management, reporting, workflow optimization, and operational processes.
  • Role offering significant autonomy and the ability to make a measurable impact through continuous improvement.