Services Partnerships Manager

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges.

It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations — and services partners play a critical role in how these transformations are executed and scaled.

As the Services Partnerships Manager, you will own and grow a portfolio of strategic CX Integrators and Regional Systems Integrators across North America. These partners are deeply embedded in enterprise organizations, working across multiple stakeholders, departments, and complex delivery environments.

You will operate as a hands-on, deal-oriented partner leader, working closely with both partners and Parloa’s internal teams to drive pipeline, influence complex enterprise sales cycles, and ensure successful go-to-market execution.

This is a highly cross-functional role at the intersection of partnerships, sales, and delivery; requiring strong execution, structured thinking, and the ability to navigate complex stakeholder environments.

This is your opportunity to build deep, strategic partnerships, directly influence enterprise deals, and drive measurable business impact through co-selling and services-led growth.

Areas of ownership:

• Own and grow relationships with a focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability
• Develop and execute joint business plans, including go-to-market strategy, pipeline targets, enablement, and delivery readiness
• Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams
• Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers
• Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment throughout the sales cycle
• Maintain strong pipeline discipline and visibility across partner-driven opportunities, ensuring accuracy and rigor
• Enable partners to build and scale offerings around Parloa, including how they position, sell, and deliver the platform
• Act as a central point of accountability across partners and internal teams, driving clear communication, alignment, and execution
• Navigate complex stakeholder environments to resolve misalignment and keep deals and partnerships progressing
• Provide structured feedback on partner performance, market dynamics, and GTM execution to inform partnerships strategy

Who you are:

• 5+ years of experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud ecosystems
• Experience working with CX Integrators, consulting firms, or systems integrators in a co-sell motion
• Proven ability to influence and drive complex enterprise sales cycles in partnership with Sales teams
• Strong operator mindset with a focus on execution, pipeline generation, and deal progression
• Experience contributing to go-to-market strategies, partner offerings, or services practices
• Familiarity with Micros