Services Engineering Leader, Professional Services

Accountabilities:

• • Lead the end-to-end development, productization, packaging, and launch of standardized Professional Services offerings, including playbooks, methodologies, and delivery frameworks.
  • Partner closely with Product Management and Product Engineering during early product development and releases to create corresponding service packages, deployment frameworks, implementation approaches, and best practices.
  • Own the lifecycle of the Professional Services portfolio, continuously evaluating and optimizing offerings based on customer outcomes, field feedback, utilization data, and market trends.
  • Contribute as a senior member of the Global Professional Services leadership organization, helping shape services strategy, operational priorities, and long-term business growth.
  • Collaborate with practice leaders and field delivery teams to ensure new services are practical to deliver, appropriately scoped, and supported by strong delivery assets.
  • Partner with sales and consulting leadership to develop clear service scopes, scoping tools, value propositions, and enablement materials that support go-to-market execution.
  • Establish reusable delivery frameworks, automation opportunities, deployment scripts, and standardized Statement of Work (SOW) templates to improve efficiency, consistency, and margins.
  • Build structured feedback mechanisms with customers and delivery teams to measure service effectiveness and continuously refine offerings after launch.
  • Align services development with the broader technology roadmap, ensuring Professional Services evolves alongside new products and technical capabilities.
  • Influence cross-functional stakeholders and senior executives, driving strategic initiatives across teams without relying solely on direct authority.

  Requirements:

  • 8–10+ years of direct experience in Service New Product Introduction (NPI), Services Productization, Solution Engineering, or a closely related discipline.
  • Experience in a global SaaS, enterprise software, cybersecurity, cyber resilience, or comparable technology environment.
  • Proven track record of taking complex enterprise technology services from initial concept through productization, launch, and global field execution.
  • Strong cross-functional leadership experience, particularly partnering with Product Management, Product Engineering, Professional Services, Consulting, and Field Delivery organizations.
  • Demonstrated executive presence, including experience presenting to and influencing VP-level and senior leadership stakeholders.
  • Strong understanding of enterprise IT infrastructure, data management, cloud platforms, cybersecurity, or related technical domains.
  • Ability to translate complex technical capabilities into scalable, commercially relevant service offerings and repeatable delivery models.
  • Strategic and analytical mindset, with the ability to evaluate market trends, customer needs, utilization data, and field feedback to improve services portfolios.
  • Strong communication, influencing, stakeholder management, and organizational skills.
  • Ability to work autonomously, manage ambiguity, and determine objectives and approaches for complex initiatives.
  • Bachelor’s degree in Computer Science, Business, Engineering, or a related technical field preferred; equivalent practical experience is welcomed.

  Benefits:

  • Competitive base salary: $164,600–$246,800 per year for U.S. locations.
  • U.S. compensation ranges vary by geography, with a range of $164,000–$246,000 for the San Francisco Bay Area, DC Metro, NYC, and Seattle, and $148,100–$222,100 for other U.S. offices/remote locations.
  • Bonus eligibility: Opportunity to participate in a bonus program.
  • Equity: Role includes equity eligibility.
  • Comprehensive benefits: Access to a competitive benefits package in addition to base compensation and bonus potential.
  • Flexible work environment: Remote eligibility is available for applicable U.S. locations.
  • Strategic impact: Opportunity to influence the development and global scaling of Professional Services offerings within a high-growth technology environment.
  • Leadership exposure: Collaborate with senior executives and cross-functional leaders across Product, Engineering, Consulting, Sales, and Professional Services.
  • Career growth: Senior-level opportunity to shape services strategy, portfolio development, and operational standards.
  • Inclusive culture: Work in an environment focused on belonging, equal opportunity, and providing employees with opportunities to grow and succeed.
  • Travel: Occasional travel may be required depending on business needs.