ServiceNow Solution Architect - AI

Accountabilities:

• • Define the overall ServiceNow application architecture and determine how solutions fit within customer ServiceNow environments.
  • Design scalable patterns for scoped applications, workspaces, user experiences, workflows, integrations, and agentic AI.
  • Establish how AI agents, workflows, business rules, integrations, human approvals, and user experiences interact across the platform.
  • Define technical standards for configuration, extensions, governance, security, and platform guardrails.
  • Validate AI behavior, escalation logic, guardrails, acceptance criteria, testing, and operational monitoring requirements.
  • Partner with customer technical teams to confirm environment readiness, connectivity, identity and access requirements, security considerations, and deployment approaches.
  • Evaluate integration dependencies involving insurance core systems, policy administration, claims, broker and customer platforms, document systems, and other enterprise data sources.
  • Support the assessment of REST/API patterns, IntegrationHub, data mapping, data readiness, and integration complexity in regulated environments.
  • Remain actively involved throughout implementation to maintain architectural integrity and ensure solutions align with established standards.

  Requirements:

  • Strong experience in ServiceNow platform architecture, including App Engine, scoped applications, UI Builder, Workspaces, Flow Designer, and IntegrationHub.
  • Hands-on experience with ServiceNow AI capabilities such as Now Assist, AI Agent Studio, agent orchestration, and AI-enabled workflow design.
  • Experience designing human-in-the-loop workflows and implementing AI governance, guardrails, validation, testing, responsible AI controls, and operational monitoring.
  • Strong knowledge of ServiceNow REST/API architecture, integration patterns, security, access design, and enterprise connectivity.
  • Experience designing ServiceNow solutions for insurance, financial services, risk, compliance, or other regulated workflow environments is preferred.
  • Practical experience with insurance core-system integration concepts, including policy administration, claims, broker or customer platforms, document systems, and insurance data flows is an advantage.
  • Ability to assess integration dependencies and collaborate effectively with customer technical teams without necessarily acting as a full enterprise integration architect.
  • Experience establishing platform governance, technical standards, and scalable implementation patterns for enterprise ServiceNow programs.
  • Strong analytical, communication, and stakeholder management skills, with the ability to translate complex technical concepts into practical architecture decisions.

  Benefits:

  • Remote work opportunity across the United States and Canada.
  • Opportunity to work on AI-enabled ServiceNow solutions and agentic workflow technologies.
  • Exposure to enterprise transformation initiatives across insurance, financial services, and other regulated industries.
  • Diverse and inclusive workplace that values different backgrounds, experiences, abilities, and perspectives.
  • Commitment to equal employment opportunity.
  • Workplace support and reasonable accommodation for individuals with disabilities.