ServiceNow IRM and VR Business Process Consultant

Accountabilities

• • Engage business and technical stakeholders to identify, document, validate, and prioritize requirements for ServiceNow implementations.
  • Facilitate workshops, stakeholder interviews, process-mapping sessions, and system or content reviews to understand current-state and future-state workflows.
  • Translate business requirements into actionable user stories, acceptance criteria, process documentation, and functional specifications within Agile or hybrid delivery environments.
  • Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into configurations, workflows, automation, and scalable solutions.
  • Apply ServiceNow IRM and Vulnerability Response expertise to help design solutions that address organizational risk, compliance, and vulnerability-management needs.
  • Participate in discussions related to data models, integrations, platform structures, and user experience to ensure solutions support business objectives.
  • Contribute to Agile delivery activities, including sprint planning, backlog refinement, user acceptance testing, and other implementation ceremonies.
  • Coordinate UAT activities, validate delivered solutions against defined requirements, identify defects or gaps, and support issue resolution.
  • Act as a liaison between business units, IT teams, and ServiceNow delivery teams, ensuring clear communication throughout implementation projects.
  • Provide project updates, status reporting, stakeholder communications, and training or enablement sessions as needed.
  • Help ensure implementations follow ServiceNow best practices, organizational standards, and platform capabilities while supporting successful user adoption.

  Requirements

  • Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field.
  • 3–5+ years of business analysis experience, including at least 2 years focused on ServiceNow implementations.
  • Demonstrated experience facilitating requirements-gathering workshops, stakeholder interviews, and system or content reviews.
  • Experience designing and documenting business processes, creating user stories and acceptance criteria, and working within Agile delivery environments.
  • Strong understanding of ServiceNow data structures, tables, workflows, and platform capabilities.
  • Demonstrated expertise with ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR) modules.
  • Strong analytical, problem-solving, and critical-thinking skills, with exceptional attention to detail.
  • Excellent communication, facilitation, presentation, and stakeholder-management abilities.
  • Ability to translate complex business requirements into clear and actionable technical and functional solutions.
  • Strong customer-facing and consulting skills, with the ability to build trust and communicate effectively with technical and nontechnical stakeholders.
  • Understanding of enterprise integration points and security or vulnerability platforms such as Tenable and CrowdStrike.
  • Required ServiceNow Certified Implementation Specialist – Integrated Risk Management (IRM) certification.
  • Required ServiceNow Certified Implementation Specialist – Vulnerability Response (VR) certification.
  • Required ServiceNow Certified System Administrator (CSA) certification.
  • Additional ServiceNow certifications, particularly in areas such as ITOM or ITSM, are preferred.
  • Ability to work effectively in a collaborative, fast-paced consulting environment while managing multiple priorities and stakeholder needs.

  Benefits

  • Comprehensive medical, dental, and vision insurance coverage.
  • Flexible Spending Account options.
  • Short-term and long-term disability coverage.
  • Life insurance and AD&D coverage, with options to purchase additional coverage.
  • Paid time off, personal leave, and paid holidays.
  • 401(k) retirement savings plan with company match.
  • Remote work flexibility within the United States.
  • Strong emphasis on work-life balance and employee well-being.
  • Collaborative environment focused on professional development, continuous learning, and career growth.
  • Opportunity to work on challenging ServiceNow initiatives across government and commercial environments.
  • Exposure to complex technology, risk-management, vulnerability-response, and enterprise service-management projects.
  • Equal opportunity workplace committed to creating an inclusive environment where employees can develop and build rewarding careers.