ServiceNow Engagement Manager

Accountabilities:

• • Lead end-to-end delivery of large-scale ServiceNow implementations, workflow initiatives, and digital transformation programs.
  • Own engagement governance across scope, schedules, budgets, resource allocation, risks, dependencies, and change control.
  • Serve as the primary point of contact for customers, partners, and executive-level stakeholders throughout the engagement lifecycle.
  • Establish alignment between customer business objectives, project deliverables, ServiceNow solutions, and measurable outcomes.
  • Lead cross-functional and geographically distributed delivery teams while ensuring adherence to established ServiceNow delivery methodologies and best practices.
  • Identify potential delivery risks and issues early, develop mitigation strategies, and drive timely resolution.
  • Monitor engagement performance, financials, milestones, resources, and overall delivery quality.
  • Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization and strengthen long-term relationships.
  • Mentor project managers, consultants, and delivery professionals, promoting effective delivery practices and continuous improvement.
  • Use AI-enabled tools and insights where appropriate to improve project analysis, operational efficiency, decision-making, and customer outcomes.
  • Facilitate executive communications, presentations, governance meetings, and key engagement reviews.

  Requirements:

  • 8+ years of experience in professional services, consulting, enterprise technology delivery, or a related field.
  • Proven experience leading complex ServiceNow implementations, workflow programs, or broader digital transformation initiatives.
  • ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or other relevant workflow certifications are preferred.
  • Strong expertise in program and engagement governance, stakeholder management, financial oversight, resource planning, risk mitigation, and change control.
  • Demonstrated experience managing executive-level customer relationships and communicating effectively with senior decision-makers.
  • Proven ability to lead geographically distributed teams and coordinate partner ecosystems across complex engagements.
  • Strong understanding of enterprise technology delivery methodologies and the ability to maintain delivery quality across multiple workstreams.
  • Excellent communication, presentation, negotiation, facilitation, and problem-solving skills.
  • Strong leadership capabilities with the ability to motivate teams, resolve conflicts, and drive accountability without relying solely on direct authority.
  • Ability to manage competing priorities and make sound decisions in complex, fast-paced environments.
  • Bachelor’s degree or equivalent professional experience.

  Benefits:

  • Contract position with a fully remote work arrangement within the United States.
  • $55/hour on W2, with the final rate potentially varying based on qualifications, experience, and location.
  • Competitive compensation package.
  • Optional healthcare insurance, including medical, dental, and vision coverage.
  • Major holidays.
  • Paid sick leave in accordance with applicable state requirements.
  • Opportunity to lead high-impact ServiceNow transformation and enterprise technology programs.
  • Exposure to senior stakeholders, complex customer environments, and geographically distributed delivery teams.
  • Opportunities for professional growth, leadership, and mentoring within the ServiceNow ecosystem.