Service & Support Engineer

Accountabilities:

• • Support customers with site preparation requirements and ensure locations are ready for equipment installation.
  • Install, commission, and support new additive manufacturing machines and associated ancillary equipment at customer sites.
  • Deliver customer training covering equipment safety, operation, maintenance, and best practices.
  • Perform scheduled preventive maintenance activities and complete recommended repairs, including the replacement of wear and spare parts.
  • Diagnose electrical and mechanical faults, troubleshoot equipment failures, identify root causes, and implement appropriate solutions.
  • Read and interpret electrical, pneumatic, hydraulic, and mechanical documentation to support installation, maintenance, and troubleshooting activities.
  • Coordinate required spare parts, tools, equipment, and other resources before service interventions to ensure efficient resolution.
  • Provide technical support to customers and internal teams by phone and email, including troubleshooting assistance and parts ordering.
  • Support solution center activities involving equipment testing, operation, and customer acceptance.
  • Prepare accurate and detailed service, time, expense, and customer reports following field activities.
  • Manage travel arrangements efficiently, balancing cost, timing, and customer requirements.
  • Maintain strong customer relationships through clear communication, professionalism, responsiveness, and effective conflict management.
  • Work independently in a fast-paced, deadline-driven environment while managing multiple priorities and service assignments.
  • Travel extensively throughout the United States, with domestic travel expected to reach up to 90%.

  Requirements:

  • Associate degree or technical college qualification in mechanical, electrical, automation engineering, or a related technical discipline, or an equivalent combination of education and experience.
  • Up to 2 years of relevant field service experience in additive manufacturing, CNC machining, or a comparable industrial equipment environment.
  • Experience with additive manufacturing equipment or similar advanced industrial technologies is preferred.
  • Solid understanding of mechanical, electrical, electronic, and engineering principles.
  • Strong troubleshooting and diagnostic capabilities, particularly when working with complex technical systems.
  • Ability to read and interpret electrical, pneumatic, hydraulic schematics, mechanical assembly drawings, and technical instructions.
  • Hands-on experience assembling or servicing mid-sized capital equipment such as CNC machinery, manufacturing cells, robotics, extrusion equipment, or comparable systems.
  • Experience working with both low- and high-voltage electrical equipment and electrical measurement instruments.
  • Familiarity with GD&T, mathematical concepts such as trigonometry, and industrial technology applications is advantageous.
  • Strong computer skills, including hardware and software used for machine-specific applications, with advanced proficiency in Microsoft Excel, Word, and PowerPoint.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Strong time-management, organizational, multitasking, and problem-solving abilities.
  • Self-motivated and comfortable working with minimal supervision while maintaining high standards of accuracy and safety.
  • A hands-on mindset and genuine interest in learning, experimenting, and developing practical technical solutions.
  • Valid driver's license and willingness to undertake extensive domestic travel.
  • Must meet applicable U.S. eligibility requirements for access to ITAR-controlled technical data.

  Benefits:

  • Annual salary: $85,000–$95,000, depending on level, experience, expertise, and geographic location.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company matching contributions.
  • Flexible Spending Account options.
  • Life insurance.
  • Short-term and long-term disability coverage.
  • Vacation and personal time off.
  • Paid company holidays.
  • Employee assistance program.
  • Home-office-based work arrangement.
  • Extensive exposure to advanced additive manufacturing and industrial technologies.
  • Opportunity to work directly with customers and develop broad field engineering expertise.
  • Significant hands-on learning and professional development opportunities.