Service & Support Engineer-Additive Manufacturing

Accountabilities

• • Support customers with site preparation requirements and ensure locations are ready for equipment installation.
  • Install and commission additive manufacturing machines and associated ancillary equipment at customer sites.
  • Deliver general safety, operation, and maintenance training to customers and relevant personnel.
  • Perform scheduled preventive maintenance activities and identify potential equipment issues.
  • Diagnose mechanical and electrical faults, troubleshoot equipment failures, determine root causes, and complete recommended repairs.
  • Replace wear parts and spare components as required to restore equipment performance.
  • Coordinate the availability of spare parts, tools, and other resources ahead of service interventions.
  • Provide telephone and email support to customers and internal teams for troubleshooting and parts ordering.
  • Support solution-center activities, including equipment testing, operation, and customer acceptance processes.
  • Prepare detailed service, time, expense, and customer reports following field interventions.
  • Manage travel arrangements efficiently, balancing cost, timing, and customer requirements.
  • Travel extensively throughout the United States, typically up to or exceeding 90% domestically.
  • Take on additional technical or operational responsibilities as required.

  Requirements

  • Associate degree or technical college qualification in mechanical, electrical, automation engineering, or a related discipline, or an equivalent combination of education and experience.
  • Up to 2 years of relevant field service experience in additive manufacturing, CNC machining, or a comparable technical environment.
  • Experience with additive manufacturing equipment is preferred.
  • Strong understanding of mechanical and electronic engineering principles, with the ability to apply them in practical troubleshooting situations.
  • Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical assembly drawings and instructions.
  • Experience assembling or servicing mid-sized capital equipment such as CNC machinery, industrial automation systems, manufacturing cells, or similar equipment.
  • Experience working with low- and high-voltage electrical equipment and electrical measurement tools.
  • Strong troubleshooting and fault-identification skills for advanced technical systems.
  • Familiarity with GD&T (Geometric Dimensioning and Tolerancing) and strong mathematical skills, including trigonometry.
  • Strong computer skills, including hardware, software, and machine-specific applications, with advanced proficiency in Microsoft Excel, Word, and PowerPoint.
  • Strong verbal, written, interpersonal, and conflict-management skills, with the ability to communicate effectively with customers and colleagues.
  • Hands-on mindset and willingness to experiment, learn, and develop practical solutions to technical challenges.
  • Ability to work independently with minimal supervision in a fast-paced, deadline-driven environment.
  • Strong multitasking, organization, and time-management capabilities.
  • Self-motivated, adaptable, and eager to continuously learn new products, technologies, and service tools.
  • Valid driver's license required.
  • Must meet applicable eligibility requirements for access to ITAR-controlled technical data in accordance with U.S. export control regulations.

  Benefits

  • Annual compensation of up to $85,000, depending on experience, expertise, position level, and geographic location.
  • Comprehensive health insurance benefits.
  • Dental and vision coverage.
  • 401(k) retirement plan with company matching.
  • Flexible spending accounts.
  • Life insurance coverage.
  • Short- and long-term disability benefits.
  • Vacation and personal time off.
  • Paid company holidays.
  • Employee assistance program.
  • Full-time, regular employment.
  • Highly hands-on role working with advanced additive manufacturing and precision engineering technologies.
  • Extensive exposure to diverse customer environments and cutting-edge manufacturing applications.