Service Operations Manager

Role Overview

The Services Operations Manager will play a critical role in the efficiency and effectiveness of our Professional Services and Partner operations. This individual will be responsible for managing the end-to-end lifecycle of projects for our Professional Services team, from initial setup to final closure, ensuring data integrity and operational excellence. The ideal candidate will be detail-oriented, proactive, and adept at managing multiple priorities in a fast-paced environment. As this role supports global projects across AMER, EMEA, and APAC, the successful candidate will be required to work flexible hours to accommodate different time zones, operating remote from Manila.

Responsibilities

• Project Set Up and Management: Set up and modify active projects in Workday and Anaplan based on opportunities, and monitor the Professional Services Operations email inbox to address all inquiries. Ensure that the presales to post sales handoff process is completed on new projects and provide reporting where these handoffs are missing.
• Project Close Out: Facilitate a project close process, which includes tracking Go-Lives and requesting information on project closeout.