Service Manager, Preventative Maintenance (U.S.)

Key Responsibilities

Include but are not limited to:

Preventive Maintenance Program Leadership:

• Ownership of PM standards, task lists, schedules, and documentation
• Define PM scopes, frequencies, and acceptance criteria
• Ensure PM execution aligns with equipment design limits and warranty requirements
• Develop and manage tiered PM offerings and renewal strategies
• Track PM compliance, findings, and required follow-up actions

Field Execution & Quality Control:

• Lead U.S. PM teams and approved service partners
• Enforce Thermal Works safety, conduct, and quality standards
• Ensure consistent documentation, reporting, and close-out
• Drive continuous improvement using field data and trend analysis
• Support the hiring, training, and development of service personnel
• Ensure all service requests are handled in a timely manner based on needs
• Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations
• Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing
• Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events

Warranty & Reliability Support:

• Coordinate warranty-related service activities and ensure compliance with manufacturer and company policies
• Analyze equipment performance data to identify reliability trends and recommend design or process improvements
• Support continuous improvement initiatives by providing field feedback to engineering and product teams