Service Center Client Manager

About Us

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a dynamic and customer-focused professional to join our team as a Service Center Client Manager (SCCM).

What You'll Do

The Service Center Client Manager (SCCM) serves as a strategic leader and trusted advisor responsible for delivering exceptional client experiences and building strong, lasting partnerships. Acting as the primary point of contact for a portfolio of clients, this role champions client needs, drives process improvements, and ensures Service Center performance meets and exceeds expectations. The SCCM collaborates cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to translate client feedback into actionable solutions. This role plays a critical part in resolving challenges, supporting successful client launches, and maintaining service excellence during high-impact periods such as Annual Enrollment.

What You Will Be Responsible For (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Client Relationship Management & Strategy: Serve as the primary point of contact and strategic partner for assigned clients. Build and maintain strong relationships, ensuring client goals and service expectations are consistently exceeded. Lead proactive client meetings to review performance, identify opportunities, and align on strategic initiatives.
• Process Improvement & Performance Optimization: Analyze service trends and root causes to identify areas for improvement. Develop and implement high-impact process improvements that enhance operational efficiency and client satisfaction. Use data insights to drive continuous improvement and inform decision-making.
• Cross-Functional Collaboration: Partner with internal teams including Operations, Quality, Training, Sales, Client Services, and Implementation to enhance service delivery. Support the development of training materials, tools, and resources to empower Service Center teams. Ensure alignment between client expectations and internal execution.
• Client Implementation: Support successful client launches and transitions.