Senior VIP Relationship Specialist, Brazil

About the Role

We are looking for an experienced and driven Senior VIP Relationship Specialist to join our VIP team in Brazil. In this senior role, you will serve as the primary point of contact and trusted advisor for our high-value clients in the region. You will be responsible for elevating the customer experience, fostering long-term client loyalty, and leading localized initiatives to drive business success and market share within the Brazilian and broader LATAM crypto ecosystem.

Key Responsibilities

• Portfolio Management & Acquisition: Drive client acquisition and deliver high-touch relationship management for a dedicated portfolio of premium institutional and high-net-worth (HNW) clients in Brazil.
• Relationship & Engagement: Build strong rapport and trust with existing VIP clients through frequent, personalized, and sustained communication, ensuring high retention and platform loyalty.
• Process Optimization: Take ownership of designing and optimizing key customer service processes and systems tailored to the local market, establishing management rules, and tracking the life-cycle status of key accounts.
• Data-Driven Analysis: Analyze client trading behaviors, identify unspoken or sophisticated needs, and prepare comprehensive key customer analysis reports to inform localized product and service strategies.