Senior Vice President, Client Partnership

Accountabilities:

• • Serve as a senior strategic partner and trusted advisor to multiple clients, strengthening executive relationships and ensuring long-term relationship health.
  • Lead the overall strategy and operational management of a significant client portfolio, balancing client satisfaction, delivery quality, growth, and financial performance.
  • Oversee client engagements valued at $10M+ and maintain strong control over scope, efficiency, staffing, budgets, and profitability.
  • Lead and develop large, multidisciplinary teams, creating clarity, accountability, and an environment that encourages curiosity and high-quality work.
  • Identify emerging client needs and translate them into strategic opportunities, ensuring proposed approaches address both current objectives and future business priorities.
  • Drive account growth by expanding executive relationships, identifying new opportunities, and developing long-term partnerships.
  • Lead strategic new-business efforts, including RFP responses, pitches, commercial negotiations, MSAs, and contract discussions through to close.
  • Partner with department leaders, discipline heads, and project teams to establish engagement strategies, priorities, delivery plans, and performance targets.
  • Manage client expectations proactively, gather feedback, and ensure consistently high standards of service and work quality.
  • Work closely with account and delivery teams to accurately forecast work, plan resources, prioritize deliverables, and maintain efficient execution.
  • Represent client needs internally while championing the teams responsible for delivering innovative digital products, experiences, and creative work.
  • Mentor, encourage, and develop team members while contributing to a diverse and collaborative leadership culture.

  Requirements

  • 15+ years of professional experience, ideally within a digital agency, consultancy, technology services organization, or comparable environment managing complex enterprise engagements.
  • Demonstrated experience managing $10M+ client portfolios while maintaining strong quality, operational efficiency, and financial performance.
  • Significant experience leading large, cross-disciplinary teams of 20+ people and successfully managing through other leaders.
  • Proven track record in account management, strategic client partnership, business development, account growth, and cross-functional leadership.
  • Strong experience developing engagement strategies and coordinating with department heads, discipline leaders, and project teams to execute against client and business objectives.
  • Demonstrated ability to build relationships with senior client executives, expand stakeholder networks, and generate new opportunities within existing accounts.
  • Strong commercial and financial management capabilities, including portfolio profitability, statements of work, budgeting, forecasting, and contract negotiations.
  • Ability to uncover needs that clients may not yet recognize and connect solutions to their broader strategic objectives and future requirements.
  • Excellent presentation, written, and verbal communication skills, with the ability to create thoughtful, persuasive business documents and presentations.
  • Strong judgment and problem-solving skills, with the ability to balance client priorities, business considerations, team needs, and delivery realities.
  • Passion for digital products, creative work, technology, and creating compelling user and brand experiences.
  • A collaborative leadership style and genuine enthusiasm for mentoring, supporting, and learning from diverse and talented teams.
  • Must be available to work remotely within the United States; this role is currently unavailable for candidates based in New Mexico or Hawaii.

  Benefits

  • Competitive annual base salary range of $215,000–$255,000 USD.
  • Remote work opportunity within the United States.
  • Compensation determined based on factors including experience, qualifications, specialization, market conditions, and location.
  • Inclusive and collaborative work environment that values diverse perspectives and backgrounds.
  • Opportunities to lead high-impact, large-scale client engagements and work alongside multidisciplinary teams.
  • Support for an inclusive, barrier-free recruitment and workplace experience.
  • Employment protections and benefits provided in accordance with applicable federal, state, and local laws and company policies.
  • No recruitment fees are required from employees or applicants.