Senior UX/CX Designer – Experience Strategy & Research

In This Role

We are seeking a Senior UX/CX Designer to help shape and deliver customer-centered experiences across complex products, services, and ecosystems. This role blends experience design, UX research, design thinking, and strategic storytelling to influence large-scale, end-to-end customer journeys. You will collaborate with cross-functional stakeholders, facilitate workshops, synthesize customer insights, and create executive-ready design artifacts that drive alignment around future-state experiences. The ideal candidate is equally comfortable conducting research, defining strategy, visualizing concepts, and presenting recommendations to senior leadership.

Key Responsibilities

• Lead strategic customer experience and user experience initiatives from discovery through delivery.
• Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations.